Find answers about your TickTapPay account, sign-up, security, profile and identity verification.
TickTapPay is a trading name of Fibantech LLC (“TTP”), a USA-based digital transformation company specialising in merchant, eCommerce and Fintech platforms. TickTapPay is a cashless e-wallet application integrated with a USA payment processor and supported in various countries worldwide, except sanctioned countries.
Users are generally required to be at least 18 years old.
No, you do not need to pay a membership fee to use the TickTapPay e-Wallet.
Your personal information will not be shared with or sold to other parties.
Only one ID may be used for one TickTapPay account. Each account can be linked to only one unique mobile number and email address.
TickTapPay users can access services including:
TickTapPay membership is free, but some services are chargeable to help us maintain our operations.
Your 6-digit Security PIN is required when making payments with the TickTapPay e-Wallet. It helps prevent unauthorised transactions on your account.
You can change your wallet PIN from Account Security.
Usage limits and controls form part of our security measures. They help protect users against malicious activity and unexpected losses.
Yes. Go to Account, open Profile and select Change Password. Enter your current password and your new password.
Select Forgot Password on the login screen and enter your registered mobile number. You will receive an OTP; follow the instructions in the app to set a new password.
Yes. Open Account, then Profile, and enter your 6-digit wallet PIN to make the change. Your email address is used for payment notifications and TickTapPay Wallet updates.
Open Account in the app and select Profile. You can update your email address, preferred name and mobile number there.
eKYC means Electronic Know Your Customer. It is a paperless digital process for identifying and verifying customers.
eKYC helps prevent stolen identities, money laundering, terrorism financing and other illegal activity on our wallet platform.
You can provide either:
A selfie is mandatory because it allows TickTapPay to check that the person completing eKYC matches the identity document. Information collected during eKYC is securely retained and is not disclosed except where requested by a financial regulator.
Internal checks usually take up to 24 hours after your documents are submitted. We will notify you through the app when your documents are approved.
After completing eKYC, you can check the updated verification status on the Profile page in the mobile application.
No. A passport that will expire within the next six months cannot be submitted for verification.
Send an account termination request to help@ticktappay.com
Join Ticktap to accept payments effortlessly and build a more profitable business.
Are you ready?